By purchasing any of our products, you are entering into a legally binding contract and are agreeing to the following terms if you purchased direct from us via website order, telephone order or email order:

Delivery

Once your order has been despatched you will receive an e-mail from us with confirmation together with a tracking number. If you do not receive this e-mail within 5 working days of us receiving your cleared funds, please send an e-mail to info@guaranteed4less.com

We will only deliver to addresses with a UK Postcode. Under no circumstances will we deliver outside of the UK unless agreed before.

Your order will normally be despatched within 1-5 working days (Monday to Friday) of receipt of cleared funds. Please allow up to 10 days for a cheque to clear.

Where payment is by PayPal we will only deliver to the registered and confirmed address unless otherwise agreed before payment is received.

Delivery costs are additional (unless specified as “included” in the product description) and the amount you will pay is itemised in the product description.

Payment

Upon conclusion of the ordering process you will be sent an e-mail with our succesfull Checkout details.

We only accept the payment methods as described within the product description.

Your order will normally be despatched within 1-5 working days (Monday to Friday) but only after receipt of cleared funds. Please allow up to 10 days for a cheque to clear.

General

You are wholly responsible for deciding on the suitability of the goods offered and by placing your order and/or bid you are acknowledging the goods as being suitable.

Some of the photographs used are library images and we are therefore not responsible for any colour variances or style updates.

We guarantee to send you the specification as advertised in the product description.

Risk of loss or damage to the goods passes to the buyer upon delivered goods.

Goods purchased for personal use; You have the right to change your mind within 7 calendar days of receipt of your order as per the Distance Selling Act 2000 providing you notify us in writing.

If you wish to change your mind under the Distance Selling Act 2000 then you are responsible for the cost of returning the goods.

Claims of damage to goods must be noted at the time of the delivery to the delivery person, and notified to Advanced Global Productions Limited within 24 hours of delivery. Failure to do so may render any claim invalid. Upon acceptance of the damage, Advanced Global Productions Limited will firstly either

(a). have the item fixed under the warranty, or (b). have the item exchanged for same model.

Returns

We're committed to selling high-quality products we hope you'll enjoy using, but we also know that, for one reason or another, there may be a time when you need to exchange or return something.

Unwanted Purchases/Your Right to Cancel

• You must notify us of your intent to cancel within 7 days of the date of delivery to your address.
• Returned items must be in their original and unused condition, complete with all parts, accessories, original packaging and the original invoice.
• A full refund of the product cost only order total will be processed.
• The Buyer is responsible for return shipping costs and insurance.

Faulty products

• You must notify us that you are returning your order as soon as it develops a fault.
• In the event of a fault developing within 30 days of purchase, a replacement will be sent or a full refund issued after receipt of the returned item and verification of the fault.
• Should an item become faulty after 30 days of purchase but within the stated warranty period, we will, at our discretion, offer a repair, a replacement or a cost of item refund after receipt of the returned item and verification of the fault.
• If the item is not found to have a manufacturing fault, or the fault is due to customer misuse, then no refund will be issued, and the buyer will be responsible for any fees for return shipping.
• All replacements are subject to stock availability at the time of processing. Incorrect Orders/Substitutes.
• In the unlikely event of receiving an incorrect order or substituted item, please accept our apologies and contact us to inform us of our mistake.
• Please return the item in its original condition, and upon receipt and subject to stock, we will ship your correct item or offer a full refund.
• Please enclose the return postage costs which will be refunded.

General Terms:

• For all returns, please include a reason for return or the nature of any fault(s), your order number, email address.
• Please detail your preference for a replacement or a refund and provide us with a daytime contact number should we need to contact you.
• Please allow up to 7 working days to test and process all returns, and up to 21 working days for completion of any repairs.